Returns

Mint Pineapple Boutique Returns

Hello, Gorgeous! We’re so happy you’re here. To make returns simple and stress-free, all requests must now be submitted through our Return Portal. This keeps the process smooth and helps us take care of you faster.

To start a return, please visit our return portal here.

How to Return

To be eligible for a return, you’ll need to start in the Return Portal within 14 days of delivery. Approved returns will be issued as Mint Pineapple account credit (good forever and can be used anytime). Customers are responsible for return shipping costs, and items must be unworn, unwashed, odor-free, and have tags attached.

Final Sale Items

Certain items are always final sale and cannot be returned. This includes:

  • Purchases made with discount codes, coupons, or special deal promos (for example: “Spend $XX, get $XX”)

  • Items under $20

  • Graphic tees/sweatshirts/sweatpants

  • Mystery items

  • Undergarments

  • All non-clothing items

  • Anything marked as final sale in live videos or item descriptions

Holiday Returns

Eligible holiday apparel can be returned up to three weeks before the specific holiday date. Please note, any holiday apparel purchased less than two weeks prior to the holiday is not eligible for return or exchange.

Friendly Reminder

To help keep things fair for everyone and ensure we can continue offering quick shipping and great service, we kindly limit returns to 8 per customer per month.

Return Condition

All returns must come back in the same condition they were sent out. Items that arrive with smoke or perfume odors, pet hair, visible dirt, or signs of wear will not be accepted. Please also ensure that items are placed in a protective plastic bag before being put into the mailer or box to keep them safe during transit.

Please note: We do not ship shoes in their original shoebox, and any shoes returned should be packed securely in a mailer or shipping box.

If a return is sent back that does not meet our eligibility guidelines or wasn’t authorized through the Return Portal, we will not be able to process it. In these cases, the item will be held until return shipping is paid to have it sent back to you.

Processing Time

We work hard to process returns as quickly as possible! Most are handled much faster, but please allow up to 7 business days once your return arrives. You’ll receive an email notification as soon as it’s complete.

What is Returns Coverage?

When you opt-in for returns coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for store credit for FREE.

If you decide not to buy returns coverage, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Additional Notes

  • Damaged or incorrect items must be reported within 7 days of delivery (with photos).

  • Exchanges are not offered—please place a new order and return the original.

  • Orders cannot be canceled once placed.

Need Help?

Email: info@mintpineappleboutique.com

Call: (913) 938-4526 (Mon–Fri, 8AM–3PM CST)

Thank you for being part of the Mint Pineapple family—we love helping you look and feel fabulous!