Returns

Hello Beautiful! Welcome to The Mint Pineapple Boutique. We're thrilled you've decided to accompany us on this stylish adventure called life. Our collections are selected with LOVE by an exceptional woman who values both comfort and style. She takes pleasure in sharing encouragement and motivation as you embrace self-love and confidence along your path.

Our Returns Policy is designed with YOU in mind, we want you to feel beautiful and confident in the apparel you purchase! We encourage you to familiarize yourself with these guidelines to guarantee a smooth and pleasant shopping experience for all.

A heartfelt thank you for becoming a cherished member of our community. Here's to finding styles that make you feel empowered and fabulous! Happy shopping!

UPDATE: You now have the option to contact our Customer Service Team by phone between 8 am and 3:30 pm CST, Monday through Friday, at (913) 938-4526.

 

  • Shipping Cost: Customers are responsible for the shipping costs associated with returning items, we do not provide shipping labels.

  • Returns for Account Credit: We accept returns in exchange for account credit only. This credit can be utilized for future purchases at MPB, and does not expire.

  • Holiday Returns: Eligible holiday apparel can be returned up to three weeks before the specific holiday date. Please note, any holiday apparel purchased less than two weeks prior to the relevant holiday is not eligible for return or exchange.

  • Restocking Fee: To ensure fairness and streamline our return process, accounts exhibiting an unreasonable volume of returns (more than two items per week) will incur a restocking fee. This fee is calculated at 10% of the item's cost, per item returned. The restocking fee will be subtracted from the total refund value.

  • Free Shipping Adjustment Policy: If your return brings the order total below the free shipping threshold, an $8.50 shipping fee will be deducted from your refund.

  • Return Authorization: To begin your return process, request a Return Authorization number (RA#) by contacting our Customer Service Team within 7 days of receiving your order. Include your order number, the specific item you wish to return, and the reason for your return request. You'll then receive an email with detailed instructions. Please anticipate a response within 24 business hours; if you don't see our email, kindly check your spam folder before reaching out again. Avoid sending multiple emails regarding the same return to prevent your original message from being pushed down in the queue. If your item qualifies for a return, the email will provide you with an RA# and specific return instructions, specifying the deadline by which your return package must be postmarked (within 7 days of receiving the RA#). Should your return not meet eligibility criteria, our Customer Service Team will email you with relevant details and further instructions.

**OBTAIN AN AUTHORIZATION NUMBER, BEFORE YOU RETURN YOUR ITEMS TO MPB!!** 

  • Account Privileges: Excessive returns disrupt the balance of our services, impacting our ability to maintain quality and affordability for all customers. Therefore, in cases where a customer's returns significantly exceed what is deemed reasonable, we reserve the right to limit or suspend their account privileges. This action ensures fairness to all customers and allows us to continue providing the best possible service.

Return Eligibility Criteria

For a successful return, items must be in their original condition: unworn, unwashed, with all tags attached, and accompanied by their original packaging.

Please note, certain items are non-returnable and considered FINAL SALE. These include:

  • Mystery items

  • Holidays (special criteria applies)

  • Bath and beauty products

  • Makeup

  • Food and drinkware

  • Electronics & Electronic Accessories

  • Home goods

  • Self-care items

  • Purses, bags, totes

  • Undergarments (excluding bras in their original packaging)

  • Swimsuits

  • Jewelry

  • Additionally, items priced under $20, discounted items, doorbusters, loyalty rewards (cash back) items, sale items, and those purchased using specific deals, coupon codes, or as indicated in live videos or descriptions are not eligible for return.

Important Return Guidelines:

  • Please make sure to ship your returns within the 7-day timeframe specified in the return authorization email sent by our Customer Service Team.

  • Items displaying noticeable odors such as smoke or perfume, indications of pet exposure like pet hair, visible damages, signs of wear, or those that have been laundered cannot be accepted for return.

  • Any item that does not align with our return eligibility criteria or is sent back without the required authorization will be returned to the customer. In such instances, the responsibility of the return shipping cost lies with the customer. Our Customer Service Team will send an email containing relevant details along with a link to submit payment for the return shipping cost. Your item will be held at The Mint Pineapple Boutique until the shipping fee is settled, with a maximum holding period of 30 days. If the fee remains unpaid after this period, the item will be donated.

  • We are committed to processing returns efficiently. Kindly allow our dedicated customer service up to 5 business days to handle and finalize your return. Rest assured, once your item has been received and its return processed, you will receive a confirmation email from us.

Damaged or Incorrect Items

Should you receive an item that is damaged, defective, or not as ordered, please inform us within 7 days of receiving it. To expedite the resolution process and aid in improving our training, kindly provide clear photographs highlighting any damages or differences in the item you received. Rest assured, we will promptly address the issue by either sending a replacement or processing a refund for you.

Exchanges

Apart from items that are defective or damaged, we do not facilitate direct exchanges. Should you require a different size of the same product or wish to swap for another item, we suggest placing a new order and initiating a return for the item you no longer want.

Order Cancellations

Once you place an order with us, please note that we cannot accommodate cancellations due to our operational scale and daily order volume. Orders quickly transition to our shipping process, and canceling would impact our efficiency and delivery timelines for all customers.

Chargebacks and Claims

In the event of a dispute or claim regarding a transaction, we encourage customers to reach out to our Customer Service Team first to attempt to resolve the issue amicably. We value our customers' satisfaction and are committed to finding a fair resolution.

Chargebacks: If you initiate a chargeback with your credit card company or bank without first attempting to resolve the issue with us directly, you may be subject to additional fees and penalties. Chargebacks can incur significant administrative costs for our business, and we reserve the right to recover these costs by charging a fee to cover expenses associated with the chargeback process. Furthermore, repeated chargebacks may result in your account being blocked or limited from placing future orders.

Fraudulent Claims: Any attempt to submit a fraudulent claim or falsely dispute a legitimate transaction will be taken seriously. We will investigate such claims thoroughly and may pursue legal action to recover damages incurred as a result of fraudulent activity. In addition to potential legal consequences, customers found to be engaging in fraudulent behavior may be blocked or limited from placing future orders on our platform.

**ALL OUTSTANDING ORDERS WILL REMAIN ON HOLD (WILL NOT SHIP) UNTIL CHARGEBACKS OR CLAIMS HAVE BEEN RESOLVED.**

Clear communication is key to resolving disputes effectively. We ask that customers communicate openly and honestly with us regarding any issues with their orders. Our Customer Service Team is here to assist you throughout the process and ensure your satisfaction.

By making a purchase from our store, you agree to abide by the terms outlined in this policy regarding chargebacks and claims. If you have any questions or concerns about our chargeback and claims policy, please don't hesitate to contact our Customer Service Team for assistance.

Final Notes

At The Mint Pineapple Boutique, your happiness is our main goal! While we aim to provide a seamless shopping experience, we appreciate your understanding of our policies, which are set to ensure fair and consistent service for all our valued customers.

Customer Service:

If you have any questions or concerns, our exceptional Customer Service Team is here to assist you! We're dedicated to providing you with the support you need.

You can reach us at:

Email: info@mintpineappleboutique.com

Phone: (913) 938-4526

Hours: Monday to Friday: 7:00 am - 3:30 pm CST

Please note that our Customer Service Team is unavailable on weekends and holidays. Rest assured, any emails received during operating hours will be answered promptly, as we handle them in the order they are received. We are committed to addressing your inquiries and concerns with efficiency and care.

Thank you for choosing Mint Pineapple Boutique, where customer service is always in style!